Master the Essentials of Front Desk Operations—Free to Enroll!

Are you new to dermatology front desk work or looking to strengthen your foundational skills? This introductory course covers five core lessons vital to running a smooth and patient-friendly dermatology practice. From mastering workflow efficiencies to effectively communicating with patients, you’ll build the knowledge you need to excel in a front desk role.

What You’ll Learn:

1. Front Desk Workflow

   • Pre-visit preparations, patient registration, checkout procedures, and end-of-day reconciliation

2. Insurance Terminology

   • Decipher complex insurance language and concepts that affect patient responsibility and practice reimbursement

3. Customer Service

   • Develop professional and empathetic communication strategies for delivering outstanding patient experiences

4. Health Insurance Cards

   • Accurately interpret critical information on insurance cards to verify coverage and process claims efficiently

5. Telephone Etiquette

   • Practice professional phone communication, master appointment scheduling, and handle challenging patient requests

Who Should Enroll:

• New hires at dermatology practices

• Front desk staff transitioning from other medical specialties

• Practice managers seeking standardized baseline training for their teams

Course Format:

• Comprehensive video lessons

• Downloadable handouts

• Brief quizzes to test understanding

Why Take This Course?

• Free, On-Demand Learning – Complete at zero cost.

• Strong Foundation – Acquire the must-have skills that every dermatology front desk professional needs.

Next Steps: Once you’ve completed these five lessons, you’ll be prepared to move on to our “Advanced & Certification Add-On” (Lessons 6–11) for additional topics and a Certificate of Completion.